Return Policy

RETURN POLICY

Return unused product within 30 days of delivery for a refund minus shipping, handling, and a 10% restocking fee. Products must be in the condition you received them (new). We suggest taking pictures of the items upon initial receipt.

Initiate a return

Request an RMA number from support@lugumfg.com. Include your full name, order number, reason for return, item number or item name and quantity.

Package your items so damage does not occur during transit. Include in the return package your issued RMA number, order number, reason for return, item number or item name and quantity. We recommend you insure your package to cover loss or damage during transit. Items must be returned in the condition you received them (new). If items are determined to be used or in any condition other than new, we reserve the right to refuse a refund. Please allow up to 5 business days for incoming inspection before a refund is initiated. It may take 6-10 business days after a refund is initiated for funds to post to your account.